As a Student and Campus Enquiries Leader, you will oversee a team of Student and Campus Enquiries Coordinators, ensuring the delivery of excellent customer service, enquiry resolution and support to students across face-to-face and virtual channels. You will lead by example, providing motivation, guidance and support to your team, and ensuring that all student enquiries and requests are managed efficiently and effectively. You will lead ways of operating that allow the service to manage high volume of enquiries and requests with a range of complexity and be responsible for the day to day operations of the team including allocating work, ensuring appropriate coverage across all student facing channels, and acting as a point of escalation for more complex enquiries. You will use data to identify patterns in enquiry volume and type and work with colleagues across the university to improve enquiry resolution and self-serve capabilities. You will work in a collaborative, student-centred way to unpick and resolve complex and multi-issue challenges, ensuring students are informed and empowered to make the right decisions for them.

If you wish to discuss the job in further detail please contact Charlie Shilingis, Student Information Manager, C.Edge@mdx.ac.uk 

Closing Date: 13 Apr 2026

Department: Professional

Salary: £37,357 to £42,653 per annum
Permanent

The role of the UK Recruitment and Outreach Co-ordinator is key in supporting our dedicated team to deliver a portfolio of experiential activities and initiatives for prospective students. Making higher education more accessible to our community is part of who we are at Middlesex University’s DNA. We work with local students and deliver activities that support students in developing their aspirations, attitudes and academic attainment. The co-ordinator will help with organise outreach activities with local schools as well as supporting the delivery with students. 

We are looking for someone who enjoys engaging with young people and who can communicate enthusiastically with potential students, as well as their advisors, parents and carers about all that the University has to offer. You will be one of several co-ordinators critical to both the organisation and the delivery of recruitment and outreach activities. This role has been opened up at a time of team expansion and presents significant development opportunities. It would be an advantage if you have working knowledge of the UK education system including an awareness of current recruitment and access challenges facing the UK Higher Education sector. You’ll be a team player who is also able to use your own initiative to achieve results and with excellent attention to detail. 

We are looking for different combinations of the above skills and experience from successful candidates and are open to genuinely supporting the development of new team members. Middlesex will offer you a platform to develop a broad portfolio of recruitment and outreach experience plus opportunities to support key marketing activities and develop commercial acumen. 

A week in the life of the post holder; a busy week for the UK Recruitment and Outreach Coordinator could see the post holder support an academic taster day for Y13s on campus. This could include liaising with the school before the visit, the supervision of Student Ambassadors who are supporting on the day, managing the logistics of the day around registration, scheduling, catering and transport and troubleshooting any issues that arise. Later that week, the role could see you participating in an event on our campus, raising awareness of our postgraduate courses to our own undergraduate students. Later, you could be supporting a group of Year 10s in a local school with an assembly talk describing university life. Your week could end with a planning session with the rest of the team around ideas for the development of new activities. Tasks will be varied and will support the whole team in their work with prospective undergraduate and postgraduate students and those underrepresented in higher education. 

We are a member of Athena SWAN a gender based charter, the Race Equality Charter, Stonewall Workplace Equality Index and Disability Confident. We are committed to improving employment opportunities for underrepresented groups. We particularly welcome applications from gender non-conforming individuals who are underrepresented in this area. All recruitment decisions will be based on merit. We have also made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the role profile. 

This post is exempt from the Rehabilitation of Offenders Act 1974 and requires a Disclosure and Barring Service certificate. You are therefore required to disclose details of any criminal record. ALL criminal convictions, cautions, reprimands or final warnings, even if they would otherwise be regarded as spent under this Act must be disclosed, as well as any other information that may have a bearing on your suitability for the post, including pending prosecutions. The University will apply for a DBS certificate before your appointment is confirmed.

For further information or an informal discussion about the role, please contact Lucia Byrne, Education Liaison and Outreach Manager at l.byrne@mdx.ac.uk

Closing Date: 14 Apr 2026

Department: Professional

Salary: £33,125 to £36,698 per annum
Permanent

We are seeking a highly analytical CRM Data and Insights Officer to manage, interpret and optimise data within our CRM systems, supporting targeted recruitment and conversion activity. Reporting to the CRM Communications Manager, you will play a critical role in delivering actionable insights that enhance campaign performance, improve segmentation strategy and inform decision-making across the student journey. 

This role sits at the heart of our transition from legacy systems to a new enterprise CRM platform. You will ensure data integrity, governance and usability throughout this transformation, maintaining continuity while unlocking new analytical capability. Your work will directly influence how we personalise communications, score and manage leads, and identify opportunities to improve engagement and conversion rates. You will take ownership of CRM data quality, leading on segmentation strategy and ensuring accuracy, consistency and compliance. 

Working closely with Digital and Library Services, you will embed best practice in data management processes including deduplication, tagging, source tracking and lead scoring. By analysing behavioural, demographic and engagement data, you will identify key audience groups and optimisation opportunities across campaign journeys. You will produce regular and ad-hoc performance reports, develop dashboards and visualisations, and translate complex datasets into clear, compelling narratives for stakeholders. Your ability to communicate insight effectively will empower colleagues across marketing, digital and events teams to make evidence-based decisions. 

We are looking for candidates with substantial CRM experience, strong analytical capability and demonstrable expertise in segmentation, campaign analysis and data visualisation. You will be proficient in CRM databases, Excel and tools such as Power BI or similar reporting platforms. A strong understanding of GDPR and data protection principles is essential. We offer 30 days’ annual leave plus University closure days and Bank Holidays, flexible and hybrid working arrangements, and a supportive, inclusive environment committed to equality of opportunity. If you are detail-oriented, insight-driven and motivated by using data to deliver measurable impact, we encourage you to apply and help shape the future of CRM at Middlesex University.

For questions or to discuss the role in detail, please contact Swéta Rana, Head of Digital Marketing: s.rana@mdx.ac.uk

Closing Date: 07 Apr 2026

Department: Professional

Salary: £33,125 to £36,698 per annum
Permanent

Join Middlesex University at an exciting moment of digital transformation as we transition from legacy systems to a new enterprise CRM platform. As CRM Communications Officer, you will play a pivotal role in shaping and delivering targeted, high-impact communications across the prospective student journey. Reporting to the CRM Communications Manager, you will plan, build and optimise multi-channel campaigns that drive engagement, nurture leads and increase conversion at every stage of recruitment. 

You will take ownership of email marketing and online conversion campaigns, managing audience segmentation, personalisation, A/B testing, delivery and performance analysis. Working closely with marketing and events teams, you will create compelling, audience-focused content that reflects the University’s key messages and competitive strengths. From recruitment event campaigns to automated nurture journeys, your work will directly influence student decision-making. A key focus of the role will be supporting the migration of communications and workflows into our enterprise CRM environment, ensuring continuity, accuracy and enhanced capability. 

You will apply strong CRM process knowledge, including segmentation and lead management, while maintaining meticulous attention to data integrity, compliance (including GDPR), and campaign performance reporting. You will build effective relationships with academic departments, professional services, digital teams and the Students’ Union to source engaging content and ensure a cohesive cross-channel experience spanning email, SMS, web and social platforms. 

We are seeking candidates with substantial experience in marketing communications and hands-on CRM use. You will bring excellent copywriting skills, strong organisational and project management ability, and confidence working with complex stakeholder groups. Experience with enterprise CRM systems such as Microsoft Dynamics and knowledge of the higher education sector are desirable. 

For further information, please contact Swéta Rana, Head of Digital Marketing, s.rana@mdx.ac.uk

Closing Date: 06 Apr 2026

Department: Professional

Salary: £37,357 to £42,653 per annum
Permanent

The Department of Accounting, Finance & Economics delivers high quality teaching, research and consultancy across the disciplines of Accounting, Banking, Economics and Finance. We are an ambitious department and are seeking to appoint an enthusiastic senior lecturer with a high level of accounting professional experience. 

The successful candidate will have worked in recent years with a range of commercial organisations and will be expected to contribute to teaching and practice. They will be a professionally qualified accountant with extensive experience. The ideal candidate will have expertise in taxation, audit and financial reporting, with the flexibility to contribute to teaching across the department as required. 

In line with our vision to transform the lives of individual students and the futures of the communities in which we are embedded, we are looking for a candidate who excels in delivering high-quality, inclusive, and practice-led teaching. As in any academic position, the role will also involve leadership duties associated with a busy academic and practice-led environment such as expanding our external practice-based offering through CPD programmes, enhancing the department’s external exposure through collaboration with professional bodies and other relevant sectors, and supporting employability initiatives to achieve outstanding graduate outcomes. 

This is an exciting time to be joining Middlesex with a strong leadership, clarity of focus and a determination to deliver positive change across the University. The Faculty of Business and Law is well placed, ranked #1 in Impact in Ref21, a refreshing suite of programmes, significant industry connections and a dedicated team of staff.

If you wish to discuss the job in further detail please contact the Head of Department, Jo Abdul-Rahim, j.abdul-rahim@mdx.ac.uk

Closing Date: 06 Apr 2026

Department: Academic

Salary: £51,569 to £59,282 per annum
Permanent